IBM aligns on customer service, e-payment offerings

IBM last week detailed two alliances, one with DWL (Dynamic Web Leverage) to provide customer administration for financial services companies, and another with eOne Global LP, for electronic payment systems for business and governments marketplaces.

IBM and DWL will offer a solution combining IBM's service capabilities, hardware, and middleware with DWL's business services software, to provide systems that elevate and unify customer, account, and product information across multiple business lines.

In addition, the two vendors will provide applications that enable customers, partners, agents/brokers, and employees to conduct business transactions via the Web and wireless devices.

Through the IBM and eOne arrangement, electronic payment solutions from IBM and eOne Global will be offered to organizations such as business enterprises and government agencies, in place of traditional, paper-based processing.

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