New Unisys service offers single view of IT infrastructure

C-RIM service can provide visibility across service providers to enterprises

Unisys is offering a new service from Monday that it said will help enterprises get a converged view to manage and monitor all their IT infrastructure, regardless of which services are delivered by in-house resources, or by third-party service providers.

The new Unisys service recognizes the current reality that enterprises are moving services to specialty vendors such as security providers, network providers or compute providers, rather than to a single services provider, said Sam Gross, vice president of IT Outsourcing Solutions at Unisys.

The c-RIM (Converged Remote Infrastructure Management) suite service was developed by Unisys' development center in Bangalore, and is being deployed in the company's global delivery centers in Bangalore, Budapest, and Salt Lake City.

Unisys will also deliver the service from regional centers in Sao Paulo, Brazil, Shanghai, and Australia to address markets and language requirements that are strategic for the company, Gross said.

The c-RIM technology offers "snap-on" technology interfaces that can be deployed across infrastructure segments, such as network and security infrastructure, and service providers' facilities, Unisys said Monday.

With the new Unisys service, enterprises will be able to correlate the impact of events across various infrastructure segments, such as say the impact of a security event or a network event on compute events, Gross said.

As a result, enterprises will be able to reduce IT infrastructure-related service costs by as much as 25 percent while significantly diminishing the risk to their business operations from IT failures, Unisys said.

The integration layer of Unisys' technology supports about 30 mainstream, commercial management tools such as service desk, event management, and configuration management tools, Gross said. Third-party service providers using these tools can either push the data to the interface, or allow Unisys access to pull in the data, he added.

As it is offering a remote infrastructure management service, Unisys will not be deploying staff for the service at customers' sites, Gross said.

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