The Australian Competition and Consumer Commission (ACCC) is to deploy a new contact centre solution to help the agency cope with an expected large increase in calls prompted in part by the launch of the carbon tax mid next year.
Stories by Tim Lohman
The dream of Australia becoming an Asia-Pacific Cloud computing hub could become a reality, but hinges on having a well-designed regulatory and policy environment and overcoming cost challenges, a new report argues
The Federal Government’s computers in schools program has had a dramatic impact on the shape of school IT departments across the nation, a joint committee hearing into the Digital Education Revolution Program – National Secondary Schools Computer Fund has heard.
Telecommunications, finance and health companies, along with government agencies, have featured prominently in the complaints received by the Office of the Australian Information Commissioner (OAIC) during the past year.
The Australian Media and Communications Authority’s (ACMA) push to eliminate nuisance telemarketing calls could get a boost following the inaugural International Do Not Call (DNC) Forum held in Paris on Friday.
NBN Co has sought to distance itself from claims by builders that making a home NBN-ready requires sophisticated and potentially expensive internal wiring. The comments follow reports that some families have been charged up to $1000 to have their residences wired up.
Despite growing concern about China’s cyber-warfare capabilities, Australia and other Western nations have little to worry about when it comes to their national security.
The Department of Education, Employment and Workplace Relations (DEEWR) is moving to get a better handle over its procurement with a new enterprise-wide management system.
National Australia Bank (NAB) chief executive, Cameron Clyne, has sought to reassure shareholders that the benefits of the company’s Next Generation IT Platform (NGP) will come.
IT departments should look to BYO device contracts with company employees as the means for balancing the needs and desires of end users with the requirements of the organisation to manage risk and control cost.
New Zealand Telecom (ASX: TEL) shareholders have overwhelmingly voted in favour of demerging its infrastructure business Chorus to allow the company to participate in the country’s Ultra-fast Broadband Network (UFB) project.
Vodafone is to roll out a new customer service system to help capture the increasing number of social media communications the telco is experiencing with its customer base.
Internode has warned that access to broadband services in regional areas may actually decrease under the National Broadband Network (NBN) due to the costs NBN Co charges retail service providers (RSPs) to supply services.
While offering neither fixed line calls or fixed broadband services, Vodafone Hutchison Australia (VHA) believes the National Broadband Network (NBN) will still deliver the telco an increase in business.
The NSW government is calling on the ICT industry to help shape the recent Digital Economy Action Plan through detailed comment and formal submissions on the plan and its terms of reference.