Stories by Tim Lohman

ACCC dialling in new contact centre system

The Australian Competition and Consumer Commission (ACCC) is to deploy a new contact centre solution to help the agency cope with an expected large increase in calls prompted in part by the launch of the carbon tax mid next year.

Australia to become APAC Cloud hub?

The dream of Australia becoming an Asia-Pacific Cloud computing hub could become a reality, but hinges on having a well-designed regulatory and policy environment and overcoming cost challenges, a new report argues

Computers in schools program deadline pushed to 2012

The Federal Government’s computers in schools program has had a dramatic impact on the shape of school IT departments across the nation, a joint committee hearing into the Digital Education Revolution Program – National Secondary Schools Computer Fund has heard.

Nations collaborate on Do Not Call Register

The Australian Media and Communications Authority’s (ACMA) push to eliminate nuisance telemarketing calls could get a boost following the inaugural International Do Not Call (DNC) Forum held in Paris on Friday.

We're not to blame for high wiring costs: NBN Co

NBN Co has sought to distance itself from claims by builders that making a home NBN-ready requires sophisticated and potentially expensive internal wiring. The comments follow reports that some families have been charged up to $1000 to have their residences wired up.

Telecom shareholders approve demerger

New Zealand Telecom (ASX: TEL) shareholders have overwhelmingly voted in favour of demerging its infrastructure business Chorus to allow the company to participate in the country’s Ultra-fast Broadband Network (UFB) project.

VHA wary of NBN customer lock-in

While offering neither fixed line calls or fixed broadband services, Vodafone Hutchison Australia (VHA) believes the National Broadband Network (NBN) will still deliver the telco an increase in business.

NSW govt calls for ICT industry comment

The NSW government is calling on the ICT industry to help shape the recent Digital Economy Action Plan through detailed comment and formal submissions on the plan and its terms of reference.