Customer service still dogs Telstra
Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months.
Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months.
Apple has come to a compromise on a hearing proposal presented by Samsung in the Federal Court today in relation to the case brought against the former for alleged patent infringement in the iPhone 3GS, 4 and 4S.
At least three months after it was scheduled to allocate the next round of funding for the Personally Controlled Electronic Health Record (PCEHR) project, the Department of Health and Ageing (DoHA) has confirmed a figure has been finalised.
Australia’s number two telco, Optus, has launched a range of internet plans over the National Broadband Network’s (NBN) first five mainland release sites targeting small businesses.
The National E-Health Transition Authority (NEHTA) has conceded there have been errors in its Individual Healthcare Identifiers (IHI) service, following claims by industry that the service is flawed.
The Medical Software Industry Association (MSIA) has detailed an alternative rollout schedule for the Federal Government’s Personally Controlled Electronic Health Record (PCEHR) project, following claims the system will be not even be close to completion by 1 July.
Accenture has won a $111 million tender with the Department of Health and Ageing for an enterprise data warehouse (EDW) as part of the government’s National Health Reform (NHR) initiative.
Exetel chief executive, John Linton, has passed away overnight after suffering a stroke.
ARI Registry Services, formerly AusRegistry International, has signed 21 contracts for new top level domains (TLD) in the first week of applications opening, with .brand TLDs proving the most popular.
When former ANZ bank CIO, Gary Sterrenberg, was appointed to the role of CIO for the Department of Human Services (DHS), he had his work cut out for him.
The Medical Software Industry Association (MSIA), whose members include Cerner, Cisco, iSoft and Microsoft, has delivered a scathing criticism of the National e-Health Transition Authority’s (NeHTA) handling of the government’s national e-health record project.
Telstra has scored a $39.2 million contract with the Western Australian government to build the Regional Mobile Communication Project (RMCP), following a competitive tender process.
Long-standing CSG (ASX:CSV) MD, Denis Mackenzie, has resigned from the role after 11 years with the company, with the company's general manager of technology, Julie-Ann Kerin, appointed to the role.
The Australian Medical Association (AMA) has continued to lobby the government to change its $466.7 million e-health record system to an “opt-out” model, arguing that the current “opt-in” model will undermine the system’s health improvement objectives.
Vodafone Australia should consider ditching its infrastructure business and instead focus on being a Telstra or Optus reseller, according to one of the country's leading telco analysts.