Telcos slammed for sleazy NBN sales
The use of high-pressure sales tactics by telcos trying to sell NBN services to households and small businesses has been condemned by groups representing consumers and the telecommunications industry.
The use of high-pressure sales tactics by telcos trying to sell NBN services to households and small businesses has been condemned by groups representing consumers and the telecommunications industry.
The Australian Communications and Media Authority has released its first snapshot of telecommunications complaints data as part of a number of ACMA measures to tackle rising dissatisfaction with broadband and phone services.
Complaints to the Telecommunications Industry Ombudsman (TIO) about NBN service quality dropped from 4.1 per thousand premises to 2.1 per thousand premises in the space of 12 months.
The chair of the ACCC has expressed alarm about the affordability of the NBN for lower income households, citing the erosion of RSPs willing to offer base-level broadband products.
The Regional, Rural and Remote Communications Coalition — which brings together 17 organisations including the Australian Communications Consumer Action Network (ACCAN) and a range of groups representing regional and rural communities and businesses — has called for a shake-up of the telecommunications sector.