Lifeline upgrades call centre, aims to increase capacity by 250,000 calls per year
Lifeline has gone live with its call centre upgrade, with the system set to enable the not-for-profit to increase its call capacity by 250,000 per year.
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Lifeline trials online chat feature
Suicide prevention organisation Lifeline is currently trialling a real-time online chat function on its website — in addition to its traditional phone service — to reach out to more people in need of support.