Telstra customer complaints decline to 66,000
Telecommunications giant Telstra has topped the most-complained about carrier rankings this year, amid a wider fall in overall numbers.
Telecommunications giant Telstra has topped the most-complained about carrier rankings this year, amid a wider fall in overall numbers.
Consumers made over 124,000 complaints about mobile, Internet and landline services during 2014-15, a new Telecommunications Industry Ombudsman report has revealed.
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
The Telecommunications Industry Ombudsman (TIO) has had to set up a special team to handle rising complaints about the National Broadband Network.