crm - News, Features, and Slideshows


  • Verizon Business service adds mobile device toolkit

    Verizon Business today announced a hosted service to help customers develop and deploy applications such as CRM software across multiple devices such as the iPhone, Symbian, Windows Phone 7 and, soon, Android.

  • SAP Business One now available on iPhones

    In a sign of the growing penetration of iPhones and iPads into the enterprise, SAP has released a mobile version of its SAP Business One management software for Apple's smartphone and tablet devices.

  • Breast Cancer Foundation deploys CRM for Register4 inititative

    The National Breast Cancer Foundation (NBCF) has deployed a customer relationship management (CRM) and web content management system for its Register4 initiative in hopes that researchers and scientists will be given significantly more access to participants for research projects, while maximising their time spent searching for a cure.

  • responds to Oracle Aussie play

    Software as a service vendor,, has delivered a backhander to its big brother Oracle following the decision to start providing its on-demand customer relationship management tools from a Sydney data centre.

  • Microsoft opening CRM app store

    Microsoft plans to take a cue from rival CRM (customer relationship management) vendor with the upcoming release of CRM 2011, by adding a marketplace site where partners can sell complementary applications.

  • SAP developing collaborative CRM app

    SAP is working on a new on-demand CRM (customer relationship management) application that will also incorporate social collaboration tools, a company executive said in an interview at the Sapphire conference in Orlando.

  • Epicor aims at manufacturers with new SaaS app

    Epicor is joining the on-demand ERP (enterprise resource planning) fray with a new application aimed at small manufacturing companies as well as competing vendors such as NetSuite and SAP's Business ByDesign.

  • Microsoft exec: We and users win with cloud

    Microsoft is firmly on the cloud-computing bandwagon and with good reason -- it can make more money by doing so, even as it helps customers cut costs, business division head Stephen Elop said at the Convergence conference in Atlanta on Sunday.

  • RightNow tries to change SaaS contract, pricing game

    CRM vendor RightNow announced a new SaaS (software as a service) pricing and licensing model on Thursday that it says provides customers with fairer, clearer deals. The company also issued a "Cloud Challenge" to competitors, urging them to adopt similar principles.

  • Markinson acquires Adexio

    Local business software provider Markinson has acquired CRM/BPM specialist Adexio as part of its Australian and New Zealand expansion plans.