crm - News, Features, and Slideshows


  • Microsoft pushes switchover deal for CRM Online

    Microsoft is trying to steal away and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract.

  • Open-source CRM and ERP: New kids on the cloud

    When Nikon decided to merge and consolidate customer data from more than 25 disparate sources into one system, officials didn't want the burden of maintaining it in-house, yet whatever they went with had to meet all their requirements and work picture-perfect.

  •'s Service Cloud sparks legal storm

    A Georgia company has filed suit in federal court against, saying the on-demand CRM (customer relationship management) vendor's use of the phrase "Service Cloud" violates its trademark.

  • Doing IT on Grand Final Day

    Behind the scenes, people from IT managers to humble technicians, are hard at work all season to ensure smooth operations on Grand Final day. Computerworld takes a look at the role IT plays in getting AFL and NRL over the line on their big days.

  • SAP offers 'free' CRM for ERP buyers

    SAP said this week that midsize companies that purchase the Business All-in-One suite or SAP ERP will also receive its CRM (customer relationship management) application.

  • Prescription for e-health

    If there is one area where the benefits of technology reach their utmost potential in society, it is hard to argue against e-health. It has long been an area of exciting innovation and promise. It has also been chronically underfunded. But with healthcare reform at the forefront of the national agenda, the possibilities
    for an integrated approach to e-health makes the area rife with challenge and opportunity.

  • Microsoft ties Dynamics CRM to Twitter

    Microsoft has integrated its Dynamics CRM (customer relationship management) software with Twitter, in just the latest move by an enterprise software company to latch onto the wildly popular micro-blogging service.

  • Microsoft extends Dynamics service pack support

    Microsoft Dynamics ERP (enterprise resource planning) and CRM (customer relationship management) users now have more flexibility in deploying the vendor's service pack updates, which are periodically released to address bug fixes and make feature improvements.

  • offering no-charge access to is hoping to drive more interest from corporate developers and ISVs in its development platform by offering limited, no-cost access, the on-demand CRM (customer relationship management) vendor announced Monday.

  • Internode pours $4M on CRM

    Internode has splurged $4 million on new hosted Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems to replace an internally built platform.

  • SaaS vendors need to get a clue about APIs

    One big obstacle to SaaS vendors getting their applications adopted more widely is that so many of them don't offer open APIs. Offering APIs is crucial for vendors to get their applications supported by channel partners and for customers looking to integrate SaaS offerings with legacy applications, said participants on the panel for a lively but lightly attended session Tuesday at Interop in Las Vegas dubbed "Herding cats: Managing SaaS sprawl."

  • New NetSuite edition focuses on financials

    NetSuite is making a fresh run at rivals like Sage and Microsoft with a new application that focuses on financials, versus the full breadth of its on-demand suite, which also includes CRM (customer relationship management) and e-commerce components.

  • Amex gets social with CRM

    American Express is turning to social networking sites Facebook and Twitter in an effort to better manage customer relations and boost customer service levels.

  • Jigsaw launches CRM data updating service

    Contact-information vendor Jigsaw on Tuesday announced Data Fusion, a cloud-based service that ties Jigsaw's database with CRM systems such as and automatically matches and updates contact records.

  • CRM users favor BlackBerry over iPhone: Maximizer

    Customer-relationship management vendor Maximizer says most of its mobile CRM users favour the BlackBerry platform, and the ever-changing dynamics of mobility require more frequent platform refreshes, leading to the recently released Maximizer 10.5 Freedom for BlackBerry.