crm - News, Features, and Slideshows


  • could spell privacy fears Inc.'s announcement that it will integrate Twitter into its Service Cloud offering may be a great way to ascertain brand reputation, but experts warn of "Big Brother" fears among Twitter users.

  • Boomers prefer PCs, but Gen Y wants smart phone

    Issuing corporate smart phones isn't just about catering to the preferences of the next generation. As a lower-cost alternative to company laptops, mobile phones might be better suited to the current economic climate.

  • Dynamics users ready to network, solve problems

    This week's Microsoft Convergence conference in New Orleans will likely be light on new product announcements but heavy on talk about how the vendor's ERP and CRM software can help companies adapt to change and save money in challenging economic times.

  • SAP to bring unified interface across apps suite

    SAP will bring a unified interface across its suite of business applications over the next few quarters as part of an ongoing effort to make its software easier to implement, according to company co-CEO Leo Apotheker.

  • Profitability may be elusive for on-demand CRM

    On-demand CRM vendor Entellium's financial troubles, complicated by fraud charges against executives, might prove to be a cautionary tale for other vendors as well as existing and prospective customers.

  • Arrested former CRM CEO deemed flight risk

    The former CEO of CRM vendor Entellium, who faces wire fraud charges after allegedly lying about the company's sales performance, has been deemed a flight risk by federal authorities.

  • CRM vendor's ex-CEO, ex-CFO charged with wire fraud

    Two top former executives of CRM (customer relationship management) vendor Entellium have been charged in federal court with wire fraud after allegedly lying about the Seattle company's sales performance to attract investors.

  • Microsoft updates CRM Online service

    Microsoft added Internet marketing features to its Dynamics CRM Online product on Monday, the first in a series of updates set for the on-demand software, which launched earlier this year.