Tax office CIO outlines plan for delivering 'digital by default'
A revamped online presence for the Australian Tax Office will help the government agency deliver “digital by default”, according to ATO CIO Bill Gibson.
A revamped online presence for the Australian Tax Office will help the government agency deliver “digital by default”, according to ATO CIO Bill Gibson.
Network performance has narrowed between Telstra and Vodafone Hutchison Australia this year, according to a report by J.D. Power and Associates.
It’s “no cake walk” for telcos to comply with the new Telecommunications Consumer Protection (TCP) code, according to Communications Alliance CEO John Stanton.
Optus has reported a "huge uplift" in sales conversions since introducing a predictive live chat feature to its website, said Optus head of online, Chris Smith.
Switching telecommunications providers helped Pieroth Wines to streamline its operations in Australia while cutting its monthly phone bill by several thousand dollars.
Nearly a third of small business owners suffer from significant customer service issues with phone and broadband providers, according to a report released by the Australian Communications Consumer Action Network (ACCAN).
National Australia Bank has launched a “social media command centre” to help further support its customer service, the bank announced today.
Increasing connectivity and consumer expectations should force businesses to change how they interact with customers, according to participants at an event hosted by IPscape last week in Sydney. But fear and other factors have made progress slow.
A transition from analog to IP telephony in mid-2011 enhanced the Hobsons Bay City Council’s ability to communicate with constituents. Customer service manager, Suzanne Paterson, said the council plans to add Web chat to open a further channel for customer interaction.
The Australian Communications and Media Authority (ACMA) provided directions for Vodafone and Vodafone Network to comply with the Telecommunications Consumer Protections Code (TCP Code).
Corporate Express Australia has moved from a siloed troubleshooting management style to an integrated customer service and capacity planning solution thanks to the rollout of Splunk.
Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney.
Controlling the IT for an international wine company with a history of 40 years takes flexibility, communication and remembering the global nature of the business, says the Asia-Pacific operations director at Laithwaites Wine People, Leon Dale.
For all the talk of reforming telecommunications customer service in the past year, almost 200,000 new consumer complaints were received by the office of the Telecommunications Industry Ombudsman (TIO) in the last 12 months.
IBM run company, Netezza has launched an out-of-the-box networking analytics appliance for telcos struggling to deal with ‘big data’.