Telstra refunds $9.3M to customers over third-party billing service
Telstra has refunded 72,000 customers a total of $9.3 million after misleading customers in relation to its 'Premium Direct Billing' third-party billing service.
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Coding error costs Optus $8.8 million
A software coding error that went unnoticed for more than two years resulted in Optus incorrectly billing about 235,000 postpaid mobile consumer and small business customers on its SurePage service, Optus has revealed.