Oracle has pushed out a major update to its E-Business Suite of applications, in a move that underscores the company's challenge of meeting customer needs while also persuading them to adopt its next-generation Fusion cloud software.
Oracle's US$1.5 billion purchase of cloud software vendor RightNow Technologies took another step forward on Thursday as a vast majority of RightNow shareholders approved the deal.
Oracle is buying RightNow Technologies for about US$1.5 billion in order to boost its recently announced Public Cloud with customer-service software, the companies announced Monday. The deal is expected to close late this year or in early 2012.
While most Australian telcos have CIOs presiding over dedicated IT departments, mobile network operator, Virgin Mobile, has unified its project management, IT and customer service business units under the guise of its chief operating officer, Matt Anderson.
A CRM and billing system upgrade project at Virgin Mobile has gone south with the mobile carrier unable to offer most of its online services including sales and account management.