Microsoft is trying to steal away Salesforce.com and Oracle CRM on Demand customers with a new offer that will provide them with six months' access to its own CRM Online application at no charge if they sign a 12-month contract.
A Georgia company has filed suit in federal court against Salesforce.com, saying the on-demand CRM (customer relationship management) vendor's use of the phrase "Service Cloud" violates its trademark.
This past week's Microsoft-T-Mobile-Sidekick data loss mess is the latest in a string of high profile cloud computing outages that have grabbed headlines over the past couple of years.
Unit 4 Agresso and on-demand CRM (customer relationship management) vendor Salesforce.com will announce Wednesday they are launching a new company called FinancialForce.com that will incorporate the Coda 2go on-demand financial application.
Google's Wave communication and collaboration platform is getting early interest from enterprise application vendors like Salesforce.com and SAP.
Salesforce.com on Wednesday announced a VAR (value added reseller) program for its Force.com development platform, in a bid to spur wider adoption of the on-demand CRM (customer relationship management) vendor's homegrown technology.
Google's Search Appliance can now be used to search documents stored on Salesforce.com, the company said on Wednesday on its enterprise blog.
Salesforce.com is hoping to drive more interest from corporate developers and ISVs in its Force.com development platform by offering limited, no-cost access, the on-demand CRM (customer relationship management) vendor announced Monday.
Intuit will enable software developers to make applications available to small businesses via a capability being added to its Intuit Partner Program.
American Express is turning to social networking sites Facebook and Twitter in an effort to better manage customer relations and boost customer service levels.
Contact-information vendor Jigsaw on Tuesday announced Data Fusion, a cloud-based service that ties Jigsaw's database with CRM systems such as Salesforce.com and automatically matches and updates contact records.
Ingres has announced the latest release of its Icebreaker BI appliance is integrated with Salesforce CRM for improved access to sales data.
Salesforce.com Inc.'s announcement that it will integrate Twitter into its Service Cloud offering may be a great way to ascertain brand reputation, but experts warn of "Big Brother" fears among Twitter users.
IBM/Lotus has launched the first major piece of its LotusLive online strategy, its biggest move yet to deliver collaboration services online to corporate users.
An emerging battle among accounting software vendors for a piece of Salesforce.com's 50,000-plus-strong customer base intensified Tuesday, as CODA announced the second version of its CODA 2go application.