The number of academic papers containing the phrase ‘artificial intelligence’ has increased nine-fold since 1996, while the number of active (US-based) start-ups developing AI systems has increased by 14 times since the turn of the millennium, according to Stanford University’s inaugural AI Index.
Despite spending upwards of $350,000 on a speech analytics system, Melbourne based insurance broker iSelect is looking to expand its existing call centre software to support better real-time processing, including possible emotion recognition.
Melbourne-based speech recognition software company, Inference Communications, is looking to ramp up its expansion into the US thanks to a supply deal with VoIP giant BroadSoft.
Hoping to leapfrog over Google and Apple's successes in the smartphone market, Microsoft plans to use cloud-based speech recognition and natural language processing technology to offer user interface capabilities not found on the iPhone or Android devices.
The National Australia Bank is seeking to streamline is customer experience by using speech recognition at its main telephony customer service point.
Microsoft has high hopes that a new speech-recognition application for the forthcoming Windows Mobile operating system will be attractive enough to draw people to the phone platform.
Telstra has released its Voice2Text service allowing customers to read their voice messages by converting voicemail to SMS text messages.