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News about tech support

  • Building a better business backup system

    As with buying insurance or taking vitamins, committing to data backup is a hard sell. Everyone knows that storing records safely in more than one place protects the health of a business, but many companies fail to establish backup systems that will keep them running if disaster strikes.

  • 5 tips for the new tech support pro

    There are two types of tech support professionals. There's the one who, responding to a call for help, brusquely shoves the individual aside, fixes the issue, then leaves without saying a word. Or there's the type who takes time and understands that computers are something the client simply doesn't get.

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Tutorials about tech support

  • Smartphone security: Keep your handset safe

    Once upon a time, a phone was just a phone: It simply made and received calls. The only security you worried about was if someone had picked up in the other room to listen in.

  • Is your business compliant with open source licenses?

    There are many ways that vendors of proprietary products try to scare business customers away from open source software, and one of the more commonly heard examples involves vague fears about compliance with open source licenses. There's nothing like the specter of a good lawsuit to scare a company back into a paid vendor's welcoming arms.

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