Companies that have implemented unified communications have seen direct and tangible savings of up to 75% in their phone and equipment costs, but the longer-term and greater impact is increased productivity. What was originally seen as a soft benefit is now turning into hard ROI. Unified communications is becoming a strategic element in daily workflows and is making organizations more operationally efficient than ever before.
Demand for managed services is helping the unified communications (UC) market in Australia grow as organisations strive to avoid service and maintenance overheads while controlling UC hardware and applications, according to Frost & Sullivan.
Companies will need to invest heavily in unified communications (UC) over the next four years as more staff work from home or in remote locations, according to analyst firm IDC.
Telecommunications companies in Australia and New Zealand are set to capitalise on the growing use of UC for enterprise social networks as well as ramping up security offerings next year, according to IDC Australia.
Business analytics as a service and consulting on machine to machine (M2M) implementations are just two of the predictions IDC Australia has tipped as sure bets in 2013.
The new Fiona Stanley Hospital in Perth, Western Australia, will put communications and sustainability at the forefront of its IT agenda, thanks to an agreement with international services firm, Serco, for facilities management and support services. Serco will partner with BT for the project. Under the contract, BT will install and manage the hospital’s communications infrastructure and run a range of IT services.
What in the world is UC anyway? Imagine a world where all your communications services such as phone, internet chat, voicemail, e-mail, SMS and fax all worked together seamlessly. No separate programs devices or log-ons — just a seamless way of getting the word out.
Avaya’s post-Nortel acquisition product roadmap should provide clarity to Australian customers of both companies according to ANZ managing director, Rob Wells.
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