While Princeton University researchers predict Facebook could shed 80% of its users over the next few years, a Carnegie Mellon University computer scientist has the social network's back and says Facebook's prospects are good.
Contact centers are changing rapidly with the arrival of cloud technology and the ability to interact with customers over new social channels, including Twitter. The transformation has implications for everything from how companies deal with customers to the role agents play and how internal groups are best organized. Network World Editor in Chief John Dix caught up with the CEO of LiveOps, Marty Beard, for his take on where we stand and where we're headed.
Cloud-based services are still often seen as too risky for sensitive information. Take the case at Kingsport, Tenn.-based Eastman Chemical Company, which said "no" to the cloud when designing its new crisis communications system.
The Stanford marching band, known for its creative and sometimes controversial musical extravaganzas, geeked out during halftime of the 100th Rose Bowl football game on New Year's Day by collectively forming themselves into the ghostly shape of the Snapchat logo on the field.
Cisco this week acquired Collaborate.com, a Boston-based developer of mobile collaboration applications.
Citrix has started shipping a slimmed-down version of its GoToMeeting online meeting and video conferencing product that had been in beta testing since September.
Enterprises sending email via Office 365 will be able to encrypt those messages starting next year at no extra charge, making it possible to send secure mail to people who are off the corporate email system.
Avaya is making it easier to drop its unified communications capabilities into business applications, removing a layer of complexity that may be holding developers back from writing communications-enabled apps for businesses.
Netlfix is a big company, and a big cloud user. With 38 million members across 40 countries, it streams a billion hours of content per month.
Finding an enterprise IT company at a startup gathering these days can be like searching for an obscure email in a crowded inbox.
Reddit is being applauded for quickly nixing a subreddit dedicated to finding shooters involved in killing a dozen people Monday at Washington Navy Yard.
The companies behind Internet.org, the organization formed by Facebook, Qualcomm and several others to bring the Internet to areas that still don't have it, released a document (PDF) yesterday detailing some of their plans for the initiative. One section stands out in particular, if only for its title – Facebook for Every Phone.
Regardless of where you sit on the privacy vs. security spectrum regarding the controversy over the NSA collecting telephony metadata for millions of phone calls, the situation has made one thing clear: telephony metadata can be valuable. In fact, now is a good time to evaluate (or create) a system for internally gathering and making the most out of this important, but often overlooked information source.
Microsoft's Outlook.com engineers and product managers, a little more than a year since the revamped messaging service launched, took to Reddit Thursday to field questions on topics that ranged from the controversial (NSA email snooping) to the technical (IMAP support).
While many enterprises have transitioned to SIP trunking as they adopt Voice over IP (VoIP), many are hesitant to migrate their contact centers away from the Public Switched Telephone Network (PSTN) due to concerns about quality and reliability. But SIP trunking has evolved, and new capabilities have emerged that offer value and options that are not possible with legacy PSTN connections.