HSBC plans global accounts engine rollout

HSBC Bank is trialling a strategy management engine for new account applications.

The trial covers branches in 22 countries, according to HSBC senior manager of group credit and risk, George Lennox.

Lennox said the engine, from Experian-Scorex, will become an integral part of the business.

"We expect Strategy Management will make more than 50 billion customer decisions annually for us as we roll it out across our global business" he said. Roger Aubrook, president of Experian-Scorex' global operations, said it is a popular global solution for credit decisions.

"Strategy Management is already used by more than 600 major financial organizations worldwide," he said.

The engine consistently deploys scoring models, portfolio segmentation, decisions and actions to manage customer relationships and risk management decisions.

Last month the HSBC Bank started what it claims is the largest ever rollout of two-factor authentication technology to business customers in the UK. From this month, 180,000 customers will each receive a passcode-generating token to allow them to access the bank's Business Internet Banking service.

The key-ring tokens generate a six-digit security code which changes every 30 seconds, and must then be used alongside the customer's password and user ID to access the site. Because this code is changed so often - the theory goes - it is of no practical use to criminals.

The token system from authentication vendor Vasco has previously been used by the bank in other countries, including the US, Canada, Mexico and Hong Kong.

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