Telecom New Zealand (ASX:TEL) has waved the angry stick at Alcatel Lucent for its ongoing problems with its XT mobile network.
In an ASX statement Telecom CEO Paul Reynolds said he had managed to get Alacatel’s CEO Ben Verwaayan to commit to providing the full global resources of the networking giant to fix almost daily outages the network has experienced in recent months.
“For too many of our customers, we have not lived up to the promises we made about XT when the network was launched,” Reynolds said in the statement.
To address this, the company has gone on the defensive announcing a range of “significant measures” aimed at restoring customers’ faith in the network.
The measures include placing Telecom CIO David Havercroft in direct control of the network day to day operations with CFO Russ Houlden taking on dual finance and technology roles.
A 33 per cent credit on customers’ accounts for the next three months is also being provided.
Whether XT customers will be able to ever use the credit to make a call is unclear.
“Telecom is now working day and night to restore customers’ faith un XT,” Reynolds said.