The addition of an e-business model into the IT infrastructure has begun to transform the traditional network and desktop outsourcing services distributed management model to one that is centered on the Internet.
The inevitable result in Australia is the emergence of a new breed of service provider whose primary emphasis is on delivering network and desktop services via advanced wireless and Internet technologies. Len Rust looks at the research that is identifying the new breed of players, and samples the recent offerings of the other research companiesThe addition of an e-business model into the IT infrastructure is transforming the traditional network and desktop outsourcing services (NDOS) distributed management model to view of business that is centred on the Internet, according to studies by IDC. As a result, a new breed of service provider is making its presence known for their primary emphasis on delivering network and desktop services via advanced wireless and Internet technologies. This newly emerging Networked Infrastructure Management Services (NIMS) model is designed to dramatically lower a customer's total cost of ownership (TCO) and can be offered to a wide range of customer sizes.
IDC estimates that the Australian market for NDOS was worth $A230 million in 1999. This market is expected to increase to around $A630 million by 2004, displaying a compound annual growth rate of 22.3 per cent. Certain network and desktop outsourcing operational service activities such as the NIMS are expected to grow at rates well above the average for the overall market segment.