Nib self-reports privacy incident to OAIC

Personal details were accessible online by other Nib customers confirms health insurer

Private health insurer Nib has a confirmed an online privacy incident involving the personal details of a number of its customers.

A Nib spokesperson said that it has conducted analysis of an incident whereby Nib’s customer portal displayed incorrect customer information.

"The incident occurred between 10.33AM -11.35AM this morning, and after identifying the cause of the incident, Nib disabled the service immediately. There were 329 customers who accessed online services during this time. Any customer who did not access online services between this time were not impacted,"

The spokesperson said it is currently attempting to contact all affected customers by telephone this afternoon.

According to the spokesperson, no credit card information was displayed in the portal.

"The cause of the issue has been identified, resolved and services restored. Nib apologises unreservedly to the customers affected by this issue and takes the privacy of our customers very seriously.”

The spokesperson added that it has taken the step of self-reporting the incident to the Australian Information Commissioner, financial regulator and ombudsman.

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