The Australian Department of Foreign Affairs and Trade (DFAT) has has signed a four year support centre services contract with NEC Australia.
NEC will support 12,000 users at 160 sites around the world.
Through the global support centre at DFAT, NEC Australia will become the first point of contact for ICT services for the department. At
the same time, NEC Australia will work with DFAT to undertake a body of work to improve the government agency's ICT service capabilities through the delivery of a new IT service management tool and the introduction of industry standard service delivery processes.
“NEC Australia is committed in this project to improving the end user experience of department and agency users and we are confident that we can deliver the required outcomes,” said NEC Australia executive director of IT services Mike Barber.
In December, the Northern Territory government signed a $55 million, three-year contract with NEC to support 20,000 users across the territory.
Under the end-user computing contract, NEC Australia provides on-site and remote support for all desktop, laptops, mobile devices, file and print services, email services, desktop application management and asset management.
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