‘Connectivity issue’ hits Bankwest

ATMs, Internet banking hit

Update: The fault has been resolved according to a spokesperson.

Bankwest services including ATM and EFTPOS transactions, Internet banking and the bank’s mobile app and website have been affected by what the bank described as a “connectivity issue”.

The bank said that contactless card payments were affected, but inserting a credit or debit card “should” allow payments to be made.

The bank also told its customers that they would have to visit a Bankwest branch to withdraw money while the issue was being addressed.

The bank’s website has been redirected to a maintenance message that states the bank is “currently experiencing technical issues”.

The bank first acknowledged the issue at approximately 11.50am AEST.

Update: "We'd like to reiterate that customer funds and data are secure," an updated Bankwest post on Facebook stated. The post, made at 5:20pm, said that a number of Bankwest branches in Western Australia, NSW, Victoria and Queensland would extend their trading hours to allow customers affected by the issues to make withdrawals.

A post at 6:30pm stated: “We're progressing with restoring our systems and we're seeing customers successfully transacting on ATMs, EFTPOS, Bankwest App, online banking, and accessing the Bankwest website. We're continuing to work on this issue including testing and monitoring before confirming our systems have returned to normal. ”

Last week a number of financial institutions including ME Bank and NAB were hit by a major Telstra outage that affected the telco's enterprise services in Victoria for an extended period.

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