Optus invests in greater automation for NBN wholesale offering

Telco now has 15 customers on its ‘Residential Broadband over NBN’ product

Optus Wholesale today announced it had made a range of improvements to its National Broadband Network offering, which allows ISPs to sell services to end users connected at any of the NBN’s 121 Points of Interconnect (POIs).

Improvements include increased backend automation to support the Residential Broadband over NBN (RBBoNBN) product.

“Some of our enhancement activity includes improvements to NBN ordering such as upgraded Service Qualification, better visibility of order progression and automated appointment scheduling through the integration of the Extranet to the NBN B2B gateway,” a spokesperson said.

“We have also enabled the integration of our product back into NBN systems and portals which has delivered some automated transactions for customers.”

“We know the importance of a great customer experience and have invested in a range of technology platforms that will improve service connections, and the management of faults, which will result in cost efficiencies and customer experience benefits,” Optus Wholesale head of marketing and strategy, John Castro, said in a statement.

“As the NBN surpasses more than 1 million households nationally, partners want access to that market via a single, carrier-grade network without an exhaustive investment outlay. Our wholesale solution delivers that access.”

The telco revealed today it had signed an agreement with Sydney-headquartered ISP SpinTel, an existing Optus customer, for NBN services.

The telco now has 15 RBBoNBN customers.

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Tags broadbandnational broadband networkoptusNational Broadband Network (NBN)optus wholesale

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