CBA hit by tech problems

Customers unable to view credit card histories

Update April 5: “We’re sorry that some customers experienced intermittent issues with our systems yesterday,” a CBA spokesperson said. “Our teams have worked non-stop to fix the problem and NetBank, CommBank app and CommBiz services are restored. We can also confirm credit card payments and transfers have been processed and customers will start to see these reflected in their accounts.”

“We assess any fees charged during an outage on a case by case basis and determine how to help customers who have been disadvantaged,” the spokesperson added. “We sincerely apologise for the inconvenience and would like to thank customers for their patience.”

Commonwealth Bank customers are unable to retrieve details of their credit card accounts through its online Netbank service.

“We're working to fix an issue affecting BPAY, Credit Cards and Loans in NetBank,” the bank said in a message to customers.

“You may not be able to make bill payments or see some of your accounts in NetBank, including Home Loan, Personal Loan, Credit Card and Travel Money Card accounts. Scheduled payments have been slightly delayed - we'll make sure they're paid today.”

“We’re aware some customers may be experiencing intermittent issues with NetBank, CommBank app and CommBiz,” a spokesperson for the bank said.

“We know that some merchant terminals are also impacted. For our customers impacted by this issue we are sorry, please be assured we are working on this as a matter of priority.”

The bank announced last week that its chief information officer would depart as part of a major executive reshuffle.

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Tags Commonwealth Bank of Australia (CBA)

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