Concord Gets More Proactive

MARLBOROUGH, MASS. (02/24/2000) - Concord Communications Inc., best known for its tools that report on historical network performance trends, last week rolled out products that will give customers more immediate feedback on how their networks are running.

The offerings, including a management console and agents for monitoring applications and Web resources, are the first new products out of Concord's Empire Technologies unit, which was formed when Concord bought Empire Technologies Inc. last fall. Empire specializes in products that monitor servers, applications and other parts of enterprise networks in real time.

Concord says the new AdvantEdge tools will better enable firms to determine if service-level agreements (SLA) for their networks are being met. The tools also give Concord a boost in competing against the likes of BMC Software.

The AdvantEdge suite is based on SystemEdge, a set of SNMP agents installed on servers and desktops to monitor the performance of the machines and the applications running on them. The software can track end-user response times and report back on this performance to a company's IT staff. The software can also be used to respond to outages, such as by restarting downed Web servers.

Concord is now introducing a console, dubbed AdvantEdge View, which lets companies control the agents and look at the data they collect. The View console can be used to configure agents individually or in groups, so that groups of agents can work together to accomplish a task.

The View console software actually resides on a SPARC-based workstation, but can be accessed by client machines outfitted with browser software. Previously, SystemEdge users could only view data through existing management consoles, such as Hewlett-Packard's OpenView.

Also new is a SystemEdge module dubbed Top Processes that can notify IT staffers about which applications are eating up the most CPU cycles on a server. Using this information, companies can then redistribute workloads to make sure performance levels don't sag.

Another new SystemEdge module is called Service Response. It watches the performance of WAN connections, Domain Name System and Web programs running on Windows NT or Unix servers. The software monitors response times to help maintain SLAs.

AdvantEdge View starts at $10,000. Service Response starts at $5,000 for a 10-host pack, and the Top Processes module is free with the purchase of SystemEdge 4.0.

Concord: www.concord.com.

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