Was Windows XP Microsoft's last good OS?

Everybody's talking today about "Drivergate" - internal Microsoft e-mails that show senior Microsoft executives personally struggling to use hardware products sporting the "Windows Vista Capable" sticker. The e-mails also show that Microsoft lowered its standard for some hardware compatibility, apparently to help Intel impress Wall Street.

This revelation is simply the latest in a long series that add up to one inescapable conclusion: Windows Vista sucks. (And making it cheaper won't help, either.)

Compatibility of drivers is just one issue. Another is a convoluted user interface that prevents ordinary users from gaining a sense of control over the OS.

Windows Mobile, Microsoft's operating system for cell phones, suffers from a similar problem. The Windows Mobile OS isn't horrible per se, it's just that it's completely wrong for cell phones and other small screen devices.

Windows Mobile clearly compromises usability to mimic the WIMP (Windows, Icons, Menus and Pointing device) focus of Microsoft's desktop operating systems. To quote Dr. Phil: How's that workin' for ya? It hasn't helped eroding desktop Windows market share, and it hasn't helped Windows Mobile, either.

The biggest problem isn't that the company's newest products are unusable, but that Microsoft may have actually lost the "ability" to make good operating systems. It may not be able to let go of its dogmatic insistence on the flawed vision of the same Windows "experience" from wristwatches to supercomputers.

And there is evidence that delusion or, at least, wishful thinking, prevails at Microsoft. The company's founder and chairman, Bill Gates, said last week that "Microsoft expects more Internet searches to be done through speech than through typing on a keyboard." Hey, Bill: Do you want to bet US$10 billion on that? I doubt even that Microsoft will fix its Vista driver problem within five years. This is the same guy, by the way, who bragged that Microsoft would "solve" spam by 2006.

It's imperative for Microsoft to get the next major OS right. The secret lies in the company's Surface initiative. Microsoft has never understood the importance of "simplicity," a fundamental design concept it has always swept aside to make room for "feature rich" (i.e., bloated and complex).

Right now, the Windows Vista type user interfaces are in their final days. The future belongs to what I call the 3G user interface, which replaces flat icons and folders with multitouch, gestures, physics and 3-D.

It's imperative for Microsoft to get the next major OS right. But how?

The secret lies in the company's Surface initiative. Sure, Surface is at present a little more than a semishipping demo usable for product marketing.

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The Surface demo dazzles with its 3G goodness. But what's impressive and surprising is that somehow someone at Microsoft was allowed to create a user interface unburdened by "compatibility" with two decades of spaghetti code. What a concept! And no "Start" button!

Another hopeful sign is that Microsoft CEO Steve Ballmer appears to agree that Surface is important - or, at least, urgent. He announced earlier this month that Microsoft is accelerating the development of a consumer version.

Here's what I believe Microsoft needs to do to save its vitally important operating systems business:

1. Never compromise on driver compatibility, not even for Intel.

2. Insist on the highest standards for compatibility stickers, then use your marketing millions to drive customers to partners that have earned those stickers. Drive the laggards, the cheaters and the inadequate vendors out of business. They're poisoning your swimming pool.

3. Make an operating system for each computer type - cell phone, UMPC, consumer desktop, enterprise desktop, enterprise server, supercomputer - optimized for that type, not as a dogmatic slave to the limitations of the generic desktop Windows vision.

4. Emphasize usability and simplicity over "feature rich" complexity. We don't need more options, features, capabilities, applications, peripherals and hardware vendors. We need better ones.

5. Emphasize usability and simplicity over backward compatibility for the consumer version of Windows. The 1990s are over. Don't sacrifice the future for customers and partner companies that are living in the past.

6. Throw everything they've got at getting the consumer version of Surface right. Surface is the future of the company. And Apple won't wait around. That company is aggressively patenting elements of the user interface of the future, and you know they'll build and market it successfully.

7. Be afraid of Apple, Google and Asus. Apple is eating your desktop marketshare because they succeed with simplicity and UI elegance. Google might do so with its cell phone UI. And Asus, a two-bit Taiwanese motherboard maker, was able to cobble together a quick-and-dirty UI for Linux that's way better than Windows Vista for UMPCs.

Microsoft: I'm rooting for you. I really am. But you've got to get your act together with your core business and ship an operating system that works, or this could be the beginning of the end of the company's leadership role in the industry.

Mike Elgan writes about technology and global tech culture. Contact Mike at mike.elgan@elgan.com or his blog, The Raw Feed.