Board of Influence

FRAMINGHAM (02/15/2000) - Nearly all the ideas and articles we develop come from knowing and interacting with our readers. Our mission is to get inside their heads to learn what they need to know. Some of these readers have let us spend a lot of time in their heads by agreeing to serve on our Editorial Advisory Board. We thank them for their generosity and insight. -The Editors Doug Barker VP and CIO, The Nature Conservancy Robert Barrett VP of IT, PRI Automation Wayne D. Bennett Partner, Bingham Dana John B.W. Cross Executive VP, AppNet Thomas H. Davenport Professor of MIS, Boston University School of Management; Director, Andersen Consulting Institute for Strategic Change; Distinguished Scholar in Residence, Babson College Jim Donehey Senior VP and CIO, Capital One Financial Corp.

Michael Earl

Professor of Information Management and Director, Center for Information Management, London Business School David V. Evans Senior VP and CIO, J.C. Penney Co.

John Glaser

VP and CIO, Partners HealthCare System

Leonard G. Goldstein

CIO, IntraLinks

Ken Harris

Senior VP and CIO, The Gap

Scott Heintzeman

VP of Knowledge Technologies, Carlson Hospitality Corp.

Chris Hoenig

President and CEO, Exolve

C. Lee Jones

VP of Information Management and Technology, Abbott Laboratories, Pharmaceutical Products Division Susan S. Kozik Senior VP, Information Systems, and Chief Technology Officer, Penn Mutual Life Insurance Co.

Chuck Lybrook

Executive Director, The Information Management Forum Bernard (Bud) Mathaisel Corporate VP and CIO, Solectron Corp.

Alvin Pesachowitz

CIO, U.S. Environmental

Protection Agency

Frank Pollard

Senior VP and CIO, Allstate Insurance Co.

Laraine Rodgers

VP, Emerald Solutions

Harvey Shrednick

Professor and Director, MBA/MSIM Dual Degree Program, Arizona State University Peter Solvik Senior VP and CIO, Cisco Systems Richard W. Swanborg President, ICEX James F. Sutter Senior Partner, The Peer Consulting Group; (Former VP and General Manager, Rockwell Information Systems) Arthur G. Tisi CIO, The Metropolitan Museum of Art Patricia Wallington Corporate VP and CIO (retired), Xerox Corp.

Joyce Wrenn

VP of IT and CIO (retired), Union Pacific Railroad Co.

Justin Yaros

Senior VP and CIO, Twentieth Century Fox Adviser Spotlight A graduate of MIT's Sloan School of Management, Robert Barrett provides the small-company perspective on CIO's advisory board. In October 1999, he joined PRI Automation of Billerica, Mass., a global supplier of advanced factory automation systems and software for semiconductor and precision electronics manufacturers, where he manages an IT staff of 20. Prior to that, he was at Unitrode, a similar-size high-tech manufacturer in Merrimack, N.H. At both of these companies, Barrett joined as their first-ever CIO. Although Barrett has worked at companies where he managed as many as 200 IT personnel and consulted at even larger firms, he says that small companies in growth mode are the most satisfying for a CIO. "The jobs I've enjoyed the most are the ones where we were starting out and building an organization. For me that's where the fun is.

In a sense it makes you more to blame when things get screwed up," he notes, "but it's certainly a lot easier to manage your own mess than somebody else's when you walk in."

CIO reporter dispatch

Sandy Kendall on the Slow Pace of Justice The pace of life in the Netherlands is governed by bicycles. Upright, plodding, street-tough bicycles, not the sleek, streamlined Tour-de-France variety.

They're not only popular and prevalent, they have the right of way. It makes for a civilized pace on the roadways, which carries over into all other transactions, social, commercial or legal. The Hague, where I was researching "Wired for Justice" (see Page 138), is the Netherlands' capital and home to international courts. In this conservative town, which lacks a large university and the associated reputation for wildness, the nation's measured pace is even more pronounced. Which may be why a lot of expatriates working there, for example at the United Nation's war crimes tribunal, complain about their temporary home. (It does rain a lot too.) These nationals of 62 different countries do every kind of work-from managing IT infrastructure to guarding the building, from cataloging evidence to signing indictments against guys like Slobodan Milosevic. Many have made careers of working in the world's trouble spots. Paul Risley, for example, spokesman for the prosecutor, was formerly spokesman for the special representative of the U.N. secretary general in Sarajevo in 1995-when the bombs were still falling. Other tribunal workers were formerly posted in Sarajevo, too, or in Rwanda, Athens and other dangerous or exotic locales.

Now these intrepid expats labor in a city of bureaucrats, The Hague's stately old buildings and slow-moving canals speaking of moderation, stolidity, time.

To many of the workers, it all seems a little too staid. Yet that may just make it a perfect venue for pursuing justice. Tribunal staff may prefer Paris or New York or Geneva as places to live and work, but an atmosphere of hurry, a place with infinite distractions, might not be conducive to contemplation and studied judgment. Studied is the operative word-a typical tribunal case takes more than 30 months from apprehension to judgment, not including the time to generate indictments.

So the expats make the best of it, daydreaming about their next trip home or to Kosovo or to Amsterdam as they head to work, cycling at a determined, steady pace along the flat, tree-lined Kongressebau. -Sandy Kendall, Features Editor Key Contributors to This Issue The following individuals, though not members of our advisory board, were especially generous with their time and insight in helping us shape and execute the articles in this issue. We thank them for their critical contributions.

Ted R. DellaVecchia

Sr. VP and CIO, Starbucks Coffee Co., Seattle Former Sr. VP and CIO Capital Blue Cross Lloyd DeVaux Executive Vice President and CIO, Morris Proctor Manager of IS Division Union Planters Corp.

Memphis, Tenn.

Douglas Hubbard

Partner, Hubbard Ross

Glen Ellyn, Ill.

Jeff Lucchesi

Sr. VP of IS and CIO

DHL Airways

Redwood City, Calif.

Tom Murphy

CIO, Royal Caribbean Cruises, Miami

Paul Risley

Spokesman for the Prosecutor, International Criminal Tribunal for the former Yugoslavia The Hague, Netherlands Dan Sheehan CIO Acsys Atlanta David Storm Vice President of IS and Strategy, Harley-Davidson Motor Co. Milwaukee Maynard Webb President eBay Technologies San Jose, Calif.