Stories by Darren Pauli

Westmead Children's Hospital sign with Lexmark

Printer manufacturer Lexmark has signed a five-year contract with Westmead Children's Hospital to supply 260 printers and multifunction devices as part of an effort to improve patient safety.

Manufacturing, communications and media to lead CRM adoption by 2011

As CRM becomes mobile, Australian adoption rates remain under 10 percent and still lag behind the US. However, Goldmine senior director Paul Petersen says the technology is less than two years from mass-market appeal, and says consumers are beginning to realize CRM's benefits, such as lead generation, by deploying it over multiple systems.

Users scoff at Microsoft's Linux IP claims

IT managers have slammed Microsoft's claims that Linux source code infringes on its intellectual property, and have criticized Novell's deal with the company saying it grants validity to the claims.

Payment provider streamlines processes with ITIL

New Zealand business transaction and payments systems provider Synergy is implementing an ITIL and ISO framework to improve its IT governance, enterprise architecture, and to manage its integrated service management processes.

Vic councils can spam with network device

Hobsons Bay City Council in southern Victoria has deployed two Ironport C100 e-mail security appliances to assist the IT department to meet its SLAs by reducing mail routing times.

Innovation: panacea or pitfall?

Are you or your business an innovator? Would you be prepared to invest time and money into large-scale innovation projects to give the whole company a makeover? If so, you could be killing your business. Industry expert Jan Kolbusz (ex-Sealcorp Holdings, Ernst & Young, Baxter, Asgard, WA Treasury and Education Department) discusses the pitfalls of the enterprise-wide initiative.

The ICT talent war

The ICT battlefield has shifted from a war for talent to a war for resources; and you better be prepared. ICT recruitment firm Best International managing director John McVicker says the solution is three fold; create a workplace that encourages IT-skilled people to work for longer, make the IT industry more attractive to generation Y and skilled workers from other industries by offering greater flexibility, and capitalize on overseas talent.

NZ Telecom upgrades to speech IVR

Telecom New Zealand has implemented new-generation speech recognition IVR technology with a $40,000 pilot project aimed at streamlining call centre operations.