Melbourne's Yarra Trams has just inked a $2.6 million deal for asset, service, and mobility management software.
Stories by Darren Pauli
Network security vendor TippingPoint announced it has removed 30 zero day threats, is resolving 29, and has signed 400 security researchers to its Zero Day Initiative (ZDI) program.
Bulletproof Networks will this week launch a dedicated virtual machine (VM) hosting service.
Despite data collection forming the basis of the company's marketing campaigns, pharmaceutical research firm Applied Biosystems had no central database or CRM system in place.
An e-waste recycling alliance has been formed to lobby state and federal governments to introduce mandatory schemes to force computer manufacturers to recycle old equipment.
An effective call centre is critical to MBF Health Insurance because the private health care industry churns 50 percent of its customer base every three years, according to the insurer's project team leader Ilona Rabey.
When it comes to investing in call centres, staff benefits haven't always been a priority which is one reason why agent turnover has been so high.
Call centres today are focusing on Generation Y's demands by leveraging online instant messaging (IM), performing courtesy calls, and routing specific callers to specialist representatives, according to Genesys senior vice president James Brooks.
Nearly 800 delegates have registered for the seventh annual Genesys conference, G-Force AsiaPacific, which starts in Melbourne today.
Australian DSL costs have fallen 15 per cent since 2004, and are set to drop a further 11 per cent by the end 2006.
Most Australian businesses remain loyal to the same suppliers when purchasing IT equipment, new research has found.
Organizations are inadvertently exposing sensitive information through the sale of used hard drives, despite increased security awareness, according to a new report.
A focus group has been formed by the Australian Defence Information and Electronic Systems Association (ADIESA) to act as a forum for discussion of Defence's tactical information.
Business and financial management company SSA Global last week underwent an identity change, adopting the name of its new owner, Infor.
Unisys Asia Pacific has replaced its existing voicemail system Active Voice Repartee with six XML-based solutions and a fax system.