Stories by David Beynon

Editorial: Connect with customers

Know thy customer - That's a commonsense challenge easily overlooked in the rush to get the job done. The difficulty of the task of 'knowing the customer' is reflected in the experiences of personnel at the customer coalface - in call centres and on help desks - who too often find it tough going.

CIOs - plumbers or architects?

Eighty per cent of chief executive officers (CEOs) have no e-business strategy, but many expect their companies to earn significant slices of total revenues through e-commerce within the next five years, according to research by the Information Group.

Editorial: Paying for it

Pass the Panadol. This Love Bug, Mother's Day gift - whatever its mutant and copycat offspring are called, is a pain in the proverbial.

Editorial: Signs of discontent

The project deadline swoops like a cruise missile over the horizon. It's targeted at your arse, but you know it will be shot down well before it gets that far. Key personnel are in place and trained up.

A dose of e-reality

It's exciting to return to the IT industry after 11 months away. It only adds to the fun that my appointment to Computerworld coincides with the chill of a few hundred kilopascals of pressure whooshing out of the Internet sharemarket bubble.

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