2012 predictions for the CRM market
It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.
Stories by Lisa Banks
WineMarket doubles sales thanks to Cloud
WineMarket has achieved a 50 per cent increase in sales after consolidating its CRM, e-commerce, accounting and inventory management software.
BYO policy development about evolving with technology, business needs: Dimension Data
Having an evolving bring-your-own-device (BYOD) strategy is vital for CIOs wanting to keep their workforce happy, Dimension Data has claimed.
Sensis digital plans not working out as hoped: Thodey
Telstra (ASX: TLS) has announced the creation of a digital division after recording a lower than expected takeup of its digital Sensis offering.
Anittel takes out top award at Technology Fast 50 awards
IT and telecommunications service provider, Anittel (ASX: AYG), has taken home the top award at Deloitte’s 2011 Technology Fast 50 awards in Sydney today.
Australian startups struggling to find the Silicon Valley experience at home
Australian startups shouldn’t rule out setting up shop locally but could look to the US for investment opportunities, one successful entrepreneur has claimed.
Startup Q&A: 99Designs CEO, Patrick Llewellyn
CEO of the online graphic design website, Patrick Llewellyn, talks about why crowdsourcing and Cloud computing are making the lives of Aussie startups much easier.
Q&A: Australian Leisure and Hospitality Group’s IT Manager
Australian Leisure and Hospitality Group’s (ALH) IT manager, Rick Coenen, talks about the IT challenges that come with working in the hospitality sector.
Australian Leisure and Hospitality Group saves $200,000 on data warehousing costs
The Australian Leisure and Hospitality Group (ALH) has saved $200,000 a year after moving its data warehousing from Oracle to Microsoft.
NICTA wins R&D award for facial recognition software
National ICT Australia (NICTA) has been recognised for its facial recognition technology, winning the ICT research and development (R&D) award at the Asia-Pacific ICT Alliance Awards (APICTA) in Thailand.
AE Smith looks to business analytics for competitive edge
Australia’s largest privately owned mechanical services contractor has rolled out business analytics software across its business to increase its competitive edge.
Laithwaites Wine People looks to Cloud in customer service project
Laithwaites Wine People has looked to the Cloud to improve its call centre operations, rolling out a public Cloud offering across its new 35 seat customer service centre in Sydney.
Q&A: Operations director at Laithwaites Wine People
Controlling the IT for an international wine company with a history of 40 years takes flexibility, communication and remembering the global nature of the business, says the Asia-Pacific operations director at Laithwaites Wine People, Leon Dale.
Geelong Grammar School implements scalable SAN, disaster recovery
Geelong Grammar School has reduced back-up and recovery time after installing a scalable storage system.
Kelly Racing streamlines car design process, gives V8 team competitive advantage
V8 Supercar team Kelly Racing has streamlined its design process through the use of digital prototyping and multiphysics software.