Stories by Linda Rosencrance

New CIO for FedEx's Ground-Shipment Unit

FedEx Ground Inc., a $1.9 billion subsidiary of Federal Express Corp. that delivers small packages to businesses via ground shipments, today named Michael V. Hmel as its CIO.

IRS, Other Tax Sites Stand Up to Strain

The U.S. Internal Revenue Service's The Digital Daily and several other popular online tax sites today received high marks from Service Metrics Inc., a Web-site performance measurement firm in Boulder, Colorado.

Analyst Report: More People Filing Taxes Online

With the tax deadline only hours away for most of the country, International Data Corp. in Framingham, Mass., today released research indicating that 30 percent more people are filing their income taxes online this year than last year.

Netscape Users Lose E-Mail

A software glitch that occurred late last month temporarily knocked out service for 2,000 users of Netscape Communications Corp.'s WebMail service.

Thin Clients? Try Thin Servers

IBM Corp. today announced new Netfinity thin servers designed to deliver what the company called the highest computing power per square foot of Intel-based platforms.

VW for B-to-B in tie-up with IBM, i2 & Ariba

Volkswagen AG in Frankfurt yesterday announced that it's teaming up with IBM, i2Technologies and Ariba to create a global business-to-business digital marketplace to order parts, tools and office equipment online.

Oracle Gets Okay to Export Encryption Technology

The U.S. Bureau of Export Administration has given Oracle Corp. the green light to export its Oracle8i database system with Oracle Advanced Security, a strong data encryption technology that was previously available to companies in the U.S. only.

Nortel signs back-office outsourcing deal

Nortel Networks has signed a back-office deal with PricewaterhouseCoopers to provide the firm with business services such as payroll, accounts payable, employee training and employee expense reimbursement, the companies announced last week.

KPMG: Shippers Want Better Service From Carriers

If transportation companies want to stay competitive in the e-commerce arena, they had better improve their business-to-business services and think differently about the way they use technology, according to a recently released study by New York-based KPMG Consulting Inc.

BetaSphere Delivers FedEx Some Customer Feedback

Since launching its Web site in 1994 to make it easier for consumers and businesses to access its services, Federal Express Corp. hasn't slowed down its push to improve customer satisfaction.

Spectrum to Expand Bill Payment Options

Spectrum EBP LLC, a joint venture between The Chase Manhattan Corp., First Union Corp. and Wells Fargo & Co., has unveiled a technology plan to expand bill payment options for consumers and billers. Spectrum chose Alltel Information Services in Little Rock, Arkansas, and InteliData in Reston, Virginia, to build its service.