Stories by Ann Bednarz

IBM touts on-demand computing

Bold and risky plans from technology vendors aren't the norm these days, but IBM Corp. is trying to buck that trend.

IBM improves autonomic efforts

The idea behind the technology known as autonomic computing is that corporate resources such as PCs, servers and software will take care of themselves - handle configuration, identify and fix ailments, allocate and optimize resources, and protect themselves from harm. The theory is that the more components can manage themselves, the less the burden that falls on IT staff.

IBM upgrade targets legacy data reuse

IBM this week announced a new version of its Web-to-host software suite that is aimed at speeding integration of legacy systems with portals and sharing data among applications via Web services.

Start-up preps Web optimization service

Internet infrastructure start-up Netli is working on a way to help companies speed delivery of Web content to their far-flung remote users and business partners.

NetLedger launches hosted CRM suite

NetLedger Inc., the independent company that makes Oracle Corp. Small Business Suite, this week announced its first serious foray into customer relationship management with the release of NetCRM.

IT spending in check

The results of two user surveys conducted by financial analyst firms agree: IT spending growth next year will be modest at best.

Ford recalls e-commerce unit

US brick-and-mortar retailers Wal-Mart Stores Inc. and Kmart Corp. last year made plans to reintegrate their spun-off Web businesses, deciding it doesn't pay to completely separate e-commerce operations from the rest of the business. Now automaker Ford has come to the same conclusion.

Genesys delivers self-service voice application

Alcatel SA subsidiary Genesys Telecommunications Laboratories Inc. Tuesday unveiled software that uses voice-recognition features to help users automate the handling of customer service phone calls.

CRM spurs sales diversity, productivity

FleetBoston Financial Corp. and Osram Sylvania Inc. have two things in common: Both implemented customer relationship management software, and both say that adjustments to their respective business models were as important to the success of their CRM projects as the software itself.

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