Before I could build IT's value, I first had to understand my peers' goals. It was as important for me to make time for personal conversations as it was for my team to deliver on time a project that would truly meet users' and customers' needs.
Our members’ high expectations of us evolve with outside influences.
Scenario: Backing Up Core Systems
CIOs at Eaton, Bain and Thomson Reuters market IT value by emphasizing operations, teaming on strategy and getting staff comfortable with the business.
CIOs are leaders of change, and change is something most people resist. Therefore, the ability to influence stakeholders--including those over whom CIOs have no direct authority--is an essential but difficult skill to master.