Social media e-discovery: Crucial, even in its infancy
Tools are the least of your worries. Federal and other regulations, and internal policies, must be addressed before you buy anything to help automate the situation.
Stories by Elisabeth Horwitt
Busting down the info silos
Savvy business leaders are starting to recognize the paybacks of helping all their business groups work from the same data.
The value of VOC systems
About 20 months ago, Charming Shoppes launched a customer insights project to "deliver actionable customer and market research and analysis to the business," says Jeffrey Liss, who headed up the initiative. Liss is now senior vice president of corporate strategy at the plus-size women's clothing retailer, which includes Lane Bryant, Fashion Bug and Catherines stores.
Catching up with mobile security threats
Development of enterprise mobile apps has been moving more slowly than development of consumer-facing apps, according to Gartner. One main reason is IT leaders' concerns about the security of mobile devices, which are often employees' personal devices, and are vulnerable to being lost, hacked or stolen. While there are plenty of established tools and practices for keeping Web visitors from straying (or hacking) into sensitive corporate data, managing security across a diverse set of mobile devices remains a challenge, IT experts say.
Self-service BI catches on
The Great Recession caught most of the used-car industry by surprise. Many dealers assumed that the downturn would be short and mild, so they continued to add inventory at a steady rate. As a result, many used-car inventory-financing firms didn't make adjustments until it was too late.
The state of BI tools
Self-service tools are becoming a must-have for successful BI vendors.
How to negotiate better enterprise software deals
Tough economic times, and the availability of more software licensing models than ever before, have combined to shift more negotiating power into customers' hands.
Enterprise rights management and keeping data in-house
Several years ago, Flextronics was struggling with a thorny security issue: figuring out how to prevent sensitive and proprietary information from going astray once it was in the hands of authorized users.
Cloud security: Try these techniques now
For Logiq the decision to go with a cloud-based provider of IT infrastructure as a service (IaaS) was a matter of cost and flexibility.
Hands-Off Management
Sam Schorr, vice president of systems engineering at Homestead.com Inc., has good reason to be leery of systems management outsourcing. His Web-hosting company tried such an arrangement with its ISPs, and suffered serious service degradation and customer dissatisfaction.
Shopping Advice
How did the MSP originate? Today's market is a mishmash of businesses founded by application service providers, ISPs, former management software vendor staff and systems integrators. Obviously, not all have the same level of experience with network and systems management products.
Watching the WAN
Reynolds Metals decided it needed a service-level monitoring tool shortly after it migrated from dedicated leased lines to frame relay, and users and applications began contending for bandwidth.