Contact centre technology vendor Genesys has spoken out against offshoring to India and the Philippines, warning that levels of quality assurance and security are not yet up to scratch.
Stories by Siobhan McBride
Australia's largest financial and telecommunications companies are embarking on innovative career programs in a bid to attract the best and brightest graduates.
Telstra's competitors have formed a united front and released a ten-point plan they say will insure against Australia's incumbent telco becoming an unfettered private monopoly.
Taking on the big four banks in Australia, St George has announced a deal which will provide alternative cheque clearing services to the Australian banking sector.
The Australian Computer Society (ACS) has elected two new board directors and elevated six members to the status of Fellow at its latest meeting in Brisbane over the weekend.
Airservices Australia has started on the installation of stage three of a primary communications system for air traffic control in Australia.
The 2005 Australian Computer Society (ACS) Remuneration Survey remains one of the largest of its kind in Australia and provides a detailed picture of working life for Australia's ICT professionals.
Despite a week of high drama as furores erupt over Cisco's IOS router exploit, Australian IT managers said they will stick with the networking giant.
In response to calls by industry groups such as the Australian Computer Society (ACS) to provide IT workers with a greater work/life balance, a 58-page guide was released yesterday to help employers create a more flexible working environment.
A recent study has found government agencies are consistently spending more on managing outsourcing contracts than the private sector.
Telephone hacking is on the rise in Australia with more than 70 organizations hit in recent attacks that have topped the multimillion dollar mark.
The Board of National ICT Australia (NICTA) has announced the appointment of David Skellern to the position of CEO for a twelve month period.
The continuing complexity and constant changes in information technology challenge its practitioners to not only stay in tune with the play, but to prove their capability with formal qualifications. Siobhan McBride reports
Manchester Unity and Mission Australia have just inked contracts for IP telephony networks and unified communications, which is part of a broader trend to the adoption of IP by local, mid-sized companies.
Gartner last week warned of the rise of the professional cyber criminal, a new IT security threat that is replacing "bored teenagers."