As BYOD explodes, IT managers learn to cope
Pity the poor IT manager trying to get his arms around the bring-your-own-device (BYOD) movement.
Pity the poor IT manager trying to get his arms around the bring-your-own-device (BYOD) movement.
For years, Nick Brattoli had what some would consider an enviable IT job: It was steady, wide-ranging and at times, downright cushy. Working for a nonprofit mental health care organization as a Web and SharePoint specialist, Brattoli helped build the corporate intranet, trained employees and tended to traditional hardware and network support. He was reasonably paid and had ample vacation time. And the work came in fits and starts, so there was plenty of downtime.
Once a status symbol and a perk, the subsidized corporate phone is being phased out as users demand their own devices - and are willing to pay for the privilege.
Forward-thinking tech execs are learning how to stop worrying and love the gadget, lest their business units attempt an end-run around IT. Insider (registration required)
As the top IT executive at Aspen Skiing for the past 16 years, Paul Major has become skilled at keeping multiple balls in the air.
As top technology dog at Aspen Skiing Co. for the last 16 years, Paul Major has honed the art of keeping multiple balls in the air.
Got your "big data" plan in place? If not, you may want to think about implementing one.
Got your "big data" plan in place? If not, you may want to start thinking about implementing one.
When RehabCare executives started asking IT for the Apple iPad several months back, CIO Dick Escue didn't skip a beat.
Last summer, about 30 hand-picked IT managers convened in an executive classroom for the third session of CIO University, a leadership development program for would-be CIOs. The agenda was chock-full of sessions covering best practices for stakeholder management along with role-playing exercises to explore the Thomas-Kilmann model of conflict resolution. Guest speakers included C-level executives as well as former attendees who had gone on to become CIOs. A post-session happy hour and dinner gave participants a chance to network, exchange insights and simply blow off steam.
A high school physics teacher. A hockey coach and referee. An intern at the National Science Foundation.
When you're one of just two technology managers tasked with supporting a geographically dispersed user base, any kind of self-help technology that takes the burden off IT is welcomed with open arms. That's why Ernest Kayinamura of Enel North America and his lone counterpart have actively embraced wikis as a way to make IT materials more accessible to the end users they support.
Let's say you're a young IT manager, in your 20s, 30s or even early 40s. It's not unheard of for you to put in 10-hour workdays in front of your computer, or some other user's.
Rod Masney believes it's a key part of his management role to encourage his employees to really disengage from their in high-pressure IT jobs -- to take a week or two at the beach or that long-awaited European tour.
You just rolled out Microsoft Windows Vista companywide, only to find your help desk flooded with calls. Or you spent hours with the mobile sales group going over the basics of laptop and wireless security, only to discover team members still opening rogue e-mail attachments and stumbling over password protocols.