Stories by Mary K. Pratt

The Grill: Tom Ryan

Albuquerque Public Schools CIO Tom Ryan believes IT can do more than help teachers and administrators; he says technology has the power to actually transform how schools teach and how students learn. A former teacher and principal, Ryan is putting that belief into practice. As CIO of the largest K-12 district in New Mexico, with 139 schools and nearly 90,000 students, Ryan delivers IT services to the district's administration and teachers. He advocates for an education system where technology doesn't merely deliver content electronically but creates a new standard of individualized learning available 24/7 to teachers as well as students, their families, guardians and mentors.

What CFOs want IT managers to know now

You can't run a company without technology, but you can't invest in technology without the blessings of the finance department. And thanks to the long-stagnant economy, the pendulum of power between finance and IT is swinging decidedly toward the chief financial officer's door these days.

IT innovation: How to avoid being a one-hit wonder

There were no big brainstorming sessions, rah-rah team meetings or executive committees convened to devise a plan to drive FiOS TV customers away from using call centers in favor of self-service ordering, the more cost-effective option.

Ethics: Harder in a Recession?

Information technology consultant Dena L. Smith lays out a hypothetical dilemma: Should an IT department hire a more expensive vendor because the vendor shares its own company's ethics standards, or should it go with a lower-cost provider that doesn't?

Are computers transforming humanity?

Imagine a world where your phone is smart enough to order and pay for your morning coffee. No more giving orders, handing over your payment or waiting in lines. No more face-to-face chit-chat or human interaction.

Don't sign away your future: Noncompetes done right

Can signing a standard workplace document derail your career plans? Yes, says Jerry Luftman, executive director of graduate IS Programs at Stevens Institute of Technology in Hoboken, N.J. He says a former student almost lost out on a big break because he had signed a noncompete agreement, a contract that prohibits employees from doing certain work for a set period of time following the end of their current job.

How to get fired

A plunging stock market, crumbling budgets, layoffs and restructurings: So much of today's news is bad, so much of it can adversely affect your career, and so much of it is maddeningly beyond your control.

Grand Rounds on a Grand Scale

Doctors have long had a tradition of holding "grand rounds" to discuss patient cases and educate aspiring physicians.

Fatal Error: Your PC's down. Now what?

When Marcia C. Brier gets a dreaded error message on her PC at MCB Communications, she knows she's on her own. Her IT department is nonexistent, as is the case at most small businesses.

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