Stories by Bob Trott

PeopleSoft makes pure-Web play in CRM

With the imminent release of its next-generation customer relationship management (CRM) suite, PeopleSoft Inc. is banking on the Web to change the way the enterprise handles customers.

Microsoft hails 64-bit Windows, SQL server

Microsoft on Wednesday announced two versions of Windows that will support Intel's upcoming Itanium 64-bit processor. The company also detailed 64-bit plans for its SQL Server database.

Microsoft hails 64-bit Windows

Hoping to give 64-bit processing a boost, Microsoft Corp. on Wednesday announced two versions of Windows that will support Intel Corp.'s Itanium 64-bit processor, which is due to hit the market shortly.

E.piphany adds sales force automation to CRM package

Looking to round out its CRM (customer relationship management) offerings, E.piphany Inc. on Monday officially added an SFA (sales force automation) application to its E.5 suite.

Microsoft to ship Windows XP in October

Microsoft Corp. will announce this week that Windows XP is slated to ship in late October, two sources familiar with the software giant's plans said Friday.

PeopleSoft monitors CRM performance

Aiming to offer customers a way to measure and monitor their call-center-based CRM (customer relationship management) deployments, PeopleSoft last week struck a deal with quality-assurance software vendor Witness Systems.

Siebel: layoffs, steady earnings, new product

Heavyweight CRM (customer relationship management) vendor Siebel Systems Inc. on Wednesday announced quarterly earnings that were one cent higher than Wall Street expectations.

Broadbase updates e-commerce analytics software suite

Broadbase Software Inc. on Monday released the latest version of its e-commerce analytics software suite, adding an application that will let companies make recommendations to Web site visitors about whom they have little or no personal information.

Sun, PeopleSoft join on CRM deal

Sun Microsystems Inc. and PeopleSoft Inc. announced a global alliance Wednesday that will see the two companies build and sell CRM (customer relationship management) solutions for the communications and brokerage industries.

Hitachi merges subsidiaries

Two subsidiaries of Hitachi Data Systems announced Tuesday that have merged into one entity that will provide front- and back-office solutions across a range of vertical markets.

Microsoft details enterprise project for U.K.

Microsoft on Tuesday provided a peek at the UK Government Gateway project it is building with officials of the British Prime Minister's e-government initiative, which aims to put 100 percent of that government's transactions online by 2005.

Blue Martini readies channel solution for b2b partners

E-commerce solutions provider Blue Martini Software Inc. this week will take the wraps off the latest version of its channel management technology, Blue Martini Channels, which aims to help companies drive sales through partner portals and online marketplaces.

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