Stories by Chloe Herrick

Customer service still dogs Telstra

Telstra chief executive, David Thodey, has conceded that progress remains slow on improving the telco's customer service record, despite making it a top priority in the last 18 months.

Optus launches business NBN plans

Australia’s number two telco, Optus, has launched a range of internet plans over the National Broadband Network’s (NBN) first five mainland release sites targeting small businesses.

NEHTA admits to errors in e-health identifiers

The National E-Health Transition Authority (NEHTA) has conceded there have been errors in its Individual Healthcare Identifiers (IHI) service, following claims by industry that the service is flawed.

MSIA recommends alternative e-health record rollout

The Medical Software Industry Association (MSIA) has detailed an alternative rollout schedule for the Federal Government’s Personally Controlled Electronic Health Record (PCEHR) project, following claims the system will be not even be close to completion by 1 July.

Accenture scores $111m data warehouse contract

Accenture has won a $111 million tender with the Department of Health and Ageing for an enterprise data warehouse (EDW) as part of the government’s National Health Reform (NHR) initiative.

21 top level domains secured in first week

ARI Registry Services, formerly AusRegistry International, has signed 21 contracts for new top level domains (TLD) in the first week of applications opening, with .brand TLDs proving the most popular.

MSIA doubts e-health record delivery deadline

The Medical Software Industry Association (MSIA), whose members include Cerner, Cisco, iSoft and Microsoft, has delivered a scathing criticism of the National e-Health Transition Authority’s (NeHTA) handling of the government’s national e-health record project.

Telstra scores $39.2m contract with WA govt

Telstra has scored a $39.2 million contract with the Western Australian government to build the Regional Mobile Communication Project (RMCP), following a competitive tender process.

Long-standing CSG MD resigns

Long-standing CSG (ASX:CSV) MD, Denis Mackenzie, has resigned from the role after 11 years with the company, with the company's general manager of technology, Julie-Ann Kerin, appointed to the role.

'Opt-in' will undermine e-health records: AMA

The Australian Medical Association (AMA) has continued to lobby the government to change its $466.7 million e-health record system to an “opt-out” model, arguing that the current “opt-in” model will undermine the system’s health improvement objectives.

Vodafone should go retail-only: Analyst

Vodafone Australia should consider ditching its infrastructure business and instead focus on being a Telstra or Optus reseller, according to one of the country's leading telco analysts.