A legacy-free, mobile-first platform, building for scale, and a focus on openness helped digital bank Up reach its first hundred thousand customers eight months after its launch, according to co-founder Dominic Pym.
Investment in digital capabilities has helped boost customer satisfaction for Bendigo and Adelaide Bank, according to the bank's managing director, Mike Hirst.
The pace of change in the banking industry means it makes sense to seek partnerships with technology companies to help deliver customer-focussed innovations, according to Bendigo and Adelaide Bank managing director Mike Hirst.
Banks can win against the fast-growing PayPal because they are more trusted by customers, according to Bendigo and Adelaide Bank managing director, Mike Hirst.