Telco bill shock still not dead, survey finds
A third of Australians received a telco bill in the past six months that was higher than expected according to the latest Telecommunications Customer Satisfaction Survey.
A third of Australians received a telco bill in the past six months that was higher than expected according to the latest Telecommunications Customer Satisfaction Survey.
The Telecommunications Industry Ombudsman has reported the lowest number of complaints about telcos in seven years.
Telstra has fired the latest volley in the telco price war for international roaming.
The Australian Communications and Media Authority (ACMA) hopes to cut bill shock with a renewed emphasis in the coming year on enforcing data usage alerts under the Telecommunications Consumer Protection (TCP) code, according to an ACMA official.
The Australian Communications and Media Authority (ACMA) has slapped 12 telecom companies for failing to comply with its consumer code.
Mobile customers in Australia could see SMS rates plummet after a decision by the Australian Competition and Consumer Commission (ACCC) to regulate prices for SMS termination.
Data-hungry customers at Virgin Mobile will soon feel less pain for going over their monthly limit.
Almost half of Australians have switched to another mobile service provider during the last three years, with nearly 40 per cent planning to drop their current provider in the next year, according to Telsyte’s Australian Mobile Services Market Study 2014-17.
The Australian Competition and Consumer Commission (ACCC) would be able to cap international roaming prices between Australia and New Zealand under draft legislation revealed this week.
One in six telecom customers are unhappy with their service, a slight improvement from the previous quarter, according to a survey released by the Communications Alliance.
An international mobile roaming standard taking effect tomorrow will provide SMS warnings about international call fees to Australians travelling abroad.
Optus has followed Vodafone in releasing a per-diem international roaming plan. The plan covers more destinations, but Optus charges more money than Vodafone for a more limited amount of data.
Vodafone Hutchison Australia customers who sign up to a new plan will be charged only $5 per day when they travel to the United States, United Kingdom and New Zealand.
Nearly one in five telecom customers remain unhappy with their service, according to a survey released by the Communications Alliance.
iiNet has launched 4G plans starting from $15 per month on a non-contract basis.