Optus announces 'simpler' mobile broadband plans
Optus unveiled new mobile broadband plans that it said are part of a strategy of simplifying billing for customers.
Optus unveiled new mobile broadband plans that it said are part of a strategy of simplifying billing for customers.
Optus is giving up revenue from bill shock in an effort to better hold onto customers, according to the number-two telco’s chief executive in Australia.
Preventing bill shock is the motive behind a 4G phone plan under trial by Live Connected, a mobile virtual network operator riding on the Optus network.
Beware of cheap 4G plans providing minimal data, the Australian Communications Consumer Action Network (ACCAN) has warned.
More rules for how telcos sell and market service come into effect 1 March, as part of the revised Telecommunications Consumer Protection (TCP) code.
Australians can find cheaper data rates than Americans for top smartphones but smaller data buckets Down Under can result in extra fees.
The Telecommunications Consumer Protection (TCP) code does not go “far enough” to make mobile phone bills simple and transparent for customers, according to the author of a Macquarie University study on bill shock.
Telstra has launched a new mobile portal that enables its customers to keep track of their mobile usage and expenditure direct from their device.
Australian telcos must implement "bill shock" prevention measures in order for customers to better manage their usage and expenditure, the Australian Communications and Media Authority (ACMA) has advised.
Wireless broadband-related ‘bill shock’ has cost Telstra as much as $90 million in the 2010 financial year through the company’s having to waive fees or write off debts owed by customers who refuse to pay their bills.