Why the government is spending $1 billion on Centrelink IT
The government earlier today confirmed it would push ahead with the mammoth task of overhauling Centrelink's payments platform.
The government earlier today confirmed it would push ahead with the mammoth task of overhauling Centrelink's payments platform.
The federal government has confirmed that it will replace Centrelink's welfare payments system, which dates back to 1983, with a new platform at a cost of $1 billion.
Employing digital service brokers to deliver online government services for citizens has been flagged as a way to repair the public sector’s bad reputation for service delivery.
The Community and Public Sector Union (CPSU) fears up to 7000 call centre jobs across Australia are at risk following the Department of Human Services’ (DHS) decision to outsource Medicare and Centrelink call centre work to Telstra.
The Department of Human Services (DHS) has tendered for testing and network infrastructure to benchmark and validate changes to its data centre to support the integration of Centrelink, Medicare and CRS Australia.
The National Commission of Audit has recommended the Government dump a 30-year old Income Security Integrated System used by state and federal government agencies to calculate and administer $400 million in social welfare payments each day.
The Department of Human Services (DHS), which runs Centrelink, has confirmed there was an outage on Monday that affected Centrelink and Child Support online services.
Some $576.2 million will be provided to use ICT to improve access and improve portfolio business within the Department of Human Services (DHS) agencies Centrelink, Medicare and the Child Support Agency under the 2011-2012 federal budget.
The impending merger of Medicare Australia and Centrelink under new legislation will not trample Australians' privacy according to the Office of the Australian Information Commissioner (OAIC).
The Department of Human Services has pushed back requests to in-source the infrastructure of smaller government agencies due to staffing issues and the sheer amount of work, following a recent in-sourcing agreement with the Department of Veterans’ Affairs.
Centrelink has made the decision to bring together several telecommunication contracts including telephony services, carriage services, managed contact centre and video conferencing.
Issues with the Australian Taxation Office’s (ATO) IT systems Change Program have resulted in a number of Centrelink customers having their Family Tax Benefit (FTB) payments suspended, the Commonwealth Ombudsman has reported.
Statutory agency Centrelink will shortly appoint a panel of service providers to manage its x86 server environment as part of a two year server consolidation and virtualisation program.
The Department of Human Services will soon deploy a tailored social media monitoring tool with an aim to better listen and respond to conversations concerning the department’s offerings.
The Australian Taxation Office (ATO) has confirmed Linux users will finally have access to its AUSkey authentication software within two months, following compatibility complaints in May when the service was launched for Windows and Mac OS X only.