There are few areas of IT that generate as much confusion as change management. Most IT organisations today have a plethora of tools with many different IT domains that are misidentified as change management tools.
The Australian Taxation Office (ATO) is maintaining its silence over whether it will proceed with the biggest IT upgrade in its history. The agency has declined to provide an update on the technical deployment of the nation's new income tax IT system, scheduled to commence on Friday, despite several requests for clarification.
Although customer centricity has been discussed as a theory for some time, what’s less clear is how you drive customer centric change.This whitepaper provides a practical approach for businesses and CMOs to use as a starting point, allowing them to identify signposts on their journey to customer centricity. And what we like about it, is that whether they’re at the very start of the journey, or years in and trying to take the next step, there is a signpost to help navigate this new terrain.