chatbots - News, Features, and Slideshows

• Human Services to expand chatbot ranks with ‘PIPA’

  The Department of Human Services is preparing to launch a new chatbot that it says will offer tailored support when individuals seek to access online government services.

• Queensland rolls out chatbots to help resolve neighbourhood disputes

  The Queensland government has rolled out two chatbots — dubbed MANDI and SANDI — that are intended to help people resolve disputes with their neighbours.

• Human Services rolls out new digital assistant

  The Department of Human Services has expanded the ranks of its digital assistants.

• Blockchain, chatbots, and AI could reinvent corporate finance

  Traditionally siloed and manual corporate finance operations are beginning to test – and in some cases adopt – three still evolving technologies that can offer a single view of corporate data in near real time while also automating arduous business processes.

• How to turn chatbots into artificial intelligence

  With today’s ever-advancing modes of communications between consumers and their service providers, artificial intelligence (AI) is about convenience. It’s about delivering information in a way that it simple and effective in order to allow them to get on with their work and personal lives.

• Will company's trust their communications to A.I. chatbots?

  Facebook says chatbots will change the way businesses communicate with their customers, but will businesses want to put their user communications in the hands of artificial intelligence?

Whitepapers about chatbots

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  LogMeIn 2018 AI Customer Experience Report – Impact of Chatbots and AI on the Customer Journey

  It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.

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  Conversational AI Solutions: The Happy Medium with Bold360