Human Services to expand chatbot ranks with ‘PIPA’
The Department of Human Services is preparing to launch a new chatbot that it says will offer tailored support when individuals seek to access online government services.
The Department of Human Services is preparing to launch a new chatbot that it says will offer tailored support when individuals seek to access online government services.
The Queensland government has rolled out two chatbots — dubbed MANDI and SANDI — that are intended to help people resolve disputes with their neighbours.
The Department of Human Services has expanded the ranks of its digital assistants.
Traditionally siloed and manual corporate finance operations are beginning to test – and in some cases adopt – three still evolving technologies that can offer a single view of corporate data in near real time while also automating arduous business processes.
With today’s ever-advancing modes of communications between consumers and their service providers, artificial intelligence (AI) is about convenience. It’s about delivering information in a way that it simple and effective in order to allow them to get on with their work and personal lives.
Chatbots are certainly one of the most interesting areas of development in the artificial intelligence (AI) and automation space. The progress made around virtual assistants in recent years is astonishing, and Australia is well-placed to lead the chatbots race.
NAB customers will be able to use Google Assistant to ask a range of questions about accounts, credit cards, personal loans, travel cards and Internet banking as part of a pilot program by the bank.
NAB has launched what it has described as a “digital virtual banker”: A chatbot designed to aid the bank’s business customers.
Chatbots are on the rise. In the first six months after Facebook introduced a bot API for Messenger, around 34,000 chatbots were created. They’re being used for a range of purposes, from engaging at the pre-sales point to customer support and troubleshooting.