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News about contact centre

Optus wins $75m Flight Centre contract

Over the next 12 months Optus will migrate travel chain Flight Centre to the telco’s contact centre as a service (CCaaS) platform, as part of a $75 million contract announced today.
Transforming the customer experience with chatbots

It is shaping up to be the year of the chatbot. From Jarvis, Mark Zuckerberg’s Iron Man-inspired assistant, to Microsoft’s rather unfortunate Tay experience, chatbots have been making the news this year – not least in how they are playing an ever bigger role in customer service.
The contact centre goes social

Enterprise social media is maturing. Initiatives such as content delivery and contextual marketing are becoming common practice in the market.
Avaya finds growth in mid-market

Avaya sees opportunities for growth in the Australian mid-market as it continues its move from a primarily hardware and software company to a software and services business, according to Tony Simonsen, Avaya's MD for Australia/New Zealand.
Westpac renews Optus mobile contract

Westpac has signed a new five-year deal with Optus, with the telco to continue managing 13,000 mobile devices for the bank.

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